Service Fanatic!

Last Week at work i think that everything that could of went wrong did. The computer system called mantra is where all our transactions are done for the restaurant. We do all sorts of transactions such as specific dining plans, room charges, credit card purchases, ect. I happened to be doing the register that day when the all the computer systems in the Polynesian went down including our Mantra computers. We had to do everything manually and tickets had to be run to the kitchen because we do everything electronically. To simplify the scenario everything was a mess. Some guests were patient and others were not. At the end of the day my manager pulled me into her office and let me know that she was so impressed with how i handled the situation and she presented me with a service Fanatic award for demonstrating all of the basics in a chaotic time. This award goes on my record and enters me into a drawing. Few college program people get something like this so it was good to know that my hard work hasn't gone unnoticed. Now all we need is for the weather to warm up. It has been only 50 degrees here and it is fueling my cold.

Sorry for the gaps between blogs, Disney is sure keeping me busy. Life at the Polynesian is pretty amazing. I have been off training for a while so things are starting to fall into a routine. Everyday i meet people from all over the country and hear different accents. I make sure that every time i see someone in red sox attire i say something to them and we get into a conversation about where i am from and they congratulate me on coming to Florida. Since I have been working at the Polynesian two people looked at my name tag and actually knew about Fisher College and where it was located. This still amazes me because most people that are from Boston have never heard of it. At work we are now preparing for the large conventions that are coming to the Polynesian. Every Thursday for a month we are expecting 300 people from and insurance company that have special meal vouchers. We are learning some new systems that will be set into place for the large number of guests. The kids are probably the best part of the job, when you start talking to them about characters they get so excited and their face lights up and they tell you who they met and they go on and on. Finally the parent has to drag them away, its so funny. Tomorrow is grocery bingo for the college program kids, I am hoping to win because i am running low on food. I have to go because tonight i am spending Valentines Day with my roommates...we are going to the movies :)

Update!

I have been here at Disney World, now for a little over 2 weeks. I still feel like i just got here and time has been going by so fast. Not a day goes by that I am bored because I am constantly working, going to the parks, or sleeping. Monday I worked 3:30pm till 11:45pm, but because of the bus schedule I did't make it to my apartment till 1:00am. Then on Tuesday I had to be back to work at 7:45am. I'm not sure if i mentioned this but everything for the cast members is given in military time including our work and bus schedules. A lot of the cast members didn't know how to convert it to our time but thanks to Mr. Metzger I knew how. I think my favorite park might be Hollywood Studios (used to be known as MGM) I love how it has the old Hollywood feel and they have the most amazing roller coaster called Aerosmiths rockin' roller coaster. The weather the past couple of days has been rainy and chilly but today the sun finally came out and hopefully it will warm up. For now i have to go because i have a food seminar i have to attend today!