Service Fanatic!

Last Week at work i think that everything that could of went wrong did. The computer system called mantra is where all our transactions are done for the restaurant. We do all sorts of transactions such as specific dining plans, room charges, credit card purchases, ect. I happened to be doing the register that day when the all the computer systems in the Polynesian went down including our Mantra computers. We had to do everything manually and tickets had to be run to the kitchen because we do everything electronically. To simplify the scenario everything was a mess. Some guests were patient and others were not. At the end of the day my manager pulled me into her office and let me know that she was so impressed with how i handled the situation and she presented me with a service Fanatic award for demonstrating all of the basics in a chaotic time. This award goes on my record and enters me into a drawing. Few college program people get something like this so it was good to know that my hard work hasn't gone unnoticed. Now all we need is for the weather to warm up. It has been only 50 degrees here and it is fueling my cold.